1. Introduction
padubet ("we", "us", "our") operates the online gaming platform accessible at padubet.lat. We are committed to protecting the privacy and personal data of all Players and visitors who use our Platform. This Privacy Policy describes the types of personal information we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to individuals with respect to their data.
This Policy applies to all personal data processed by padubet in connection with the provision of casino, sportsbook, and related services to Players located in Malaysia and other permitted jurisdictions. This Policy should be read in conjunction with our Terms & Conditions, which also govern the Player relationship with padubet.
2. Data Controller
padubet, operating through padubet.lat, acts as the data controller in respect of personal data collected and processed through the Platform. The data controller is responsible for determining the purposes and means of processing personal data as described in this Policy. For any queries regarding data processing or to exercise your data rights, please contact us via the details provided in Section 16 of this Policy.
3. Data We Collect
padubet collects the following categories of personal data from Players and Platform visitors:
- Identity Data: Full legal name, date of birth, nationality, and government-issued identification document details (e.g., MyKad number, passport number) collected during account registration and identity verification.
- Contact Data: Residential address, email address, and Malaysian mobile phone number.
- Financial Data: Bank account details, eWallet account information (e.g., Touch 'n Go, Boost, DuitNow), transaction history, and source of funds documentation where required for compliance purposes.
- Account Data: Username, account preferences, gaming history, bet records, bonus activity, and responsible gaming settings configured by the Player.
- Technical Data: IP address, browser type and version, operating system, device identifiers, and access logs generated when using the Platform.
- Usage Data: Information about how you interact with the Platform, including pages visited, games played, session duration, and click behaviour.
- Communications Data: Records of communications between you and padubet customer support, including live chat transcripts and email correspondence.
4. How We Collect Data
padubet collects personal data through the following means:
- Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, submitting responsible gaming requests, or contacting customer support.
- Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server log files. Please refer to Section 10 of this Policy for further information on cookies.
- Third-party sources: Identity and fraud-screening data received from third-party verification providers, payment processors, and, where applicable, publicly available sources, to the extent necessary for compliance and fraud prevention purposes.
5. How We Use Your Data
padubet processes your personal data for the following purposes:
- To register and manage your player account and to verify your identity and age in accordance with our eligibility requirements (minimum age: 21 years).
- To process deposits, withdrawals, and other financial transactions in MYR.
- To deliver the gaming services you have requested, including live casino, slots, and sportsbook products.
- To administer promotions, bonuses, and the padubet Rewards programme.
- To comply with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) obligations.
- To detect, prevent, and investigate fraud, cheating, collusion, and other prohibited conduct on the Platform.
- To provide customer support and respond to enquiries and complaints.
- To send you service-related communications, including account notifications, security alerts, and policy updates.
- To send you marketing communications about padubet products, promotions, and offers, where you have provided consent or where we have a legitimate interest to do so, subject to your right to opt out at any time.
- To maintain responsible gaming records, including self-exclusion requests and deposit limit configurations, and to enforce such restrictions on the Platform.
- To analyse Platform usage and performance data for the purpose of improving our services and user experience.
6. Legal Basis for Processing
padubet relies on the following legal bases for processing personal data:
- Contractual necessity: Processing required to perform our obligations under the Player account agreement, including account management, transaction processing, and game delivery.
- Legal obligation: Processing necessary to comply with applicable AML, KYC, and regulatory requirements.
- Legitimate interests: Processing for fraud prevention, security monitoring, Platform improvement, and direct marketing communications to existing Players, where such interests are not overridden by the Player's privacy rights.
- Consent: Processing of data for marketing to non-Players or for optional services where we have obtained the individual's prior consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.
7. Data Sharing & Disclosure
padubet does not sell, rent, or trade personal data to third parties for marketing purposes. We may disclose personal data to the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:
- Payment service providers: Including FPX, Touch 'n Go, Boost, DuitNow, GrabPay, and partnered Malaysian banks, for the purpose of processing deposits and withdrawals.
- Identity verification providers: Third-party KYC and AML screening services used to verify Player identity, age, and source of funds.
- Game providers: Licensed gaming studios whose software is integrated into the padubet Platform, to the extent required for game functionality and audit logging.
- Technology and infrastructure providers: Cloud hosting, security, and analytics providers who process data on behalf of padubet under data processing agreements.
- Regulatory and law enforcement authorities: Where we are legally required to disclose data pursuant to applicable law, court order, or regulatory direction.
- Professional advisers: Legal, accounting, and auditing firms, subject to professional confidentiality obligations.
8. International Data Transfers
Some of padubet's technology partners and service providers are located outside of Malaysia. Where personal data is transferred to recipients in other jurisdictions, padubet ensures that appropriate safeguards are in place to protect the data, including standard contractual clauses or equivalent data transfer mechanisms recognised under applicable privacy frameworks. Players may request further information about international transfer safeguards by contacting padubet at the address set out in Section 16.
9. Data Retention
padubet retains personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory obligations. In practice, this means:
- Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with standard AML and financial record-keeping requirements.
- Responsible gaming records, including self-exclusion requests, are retained for a minimum of five (5) years to prevent circumvention of exclusion measures.
- Communications data (e.g., support chat transcripts) is retained for a minimum of two (2) years.
- Technical and usage log data is retained for up to twelve (12) months from the date of collection, unless required for longer periods for security or fraud investigations.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with padubet's data disposal procedures.
10. Cookies & Tracking Technologies
The padubet Platform uses cookies and similar tracking technologies to enhance user experience, maintain session authentication, and collect analytics data about Platform usage. The following categories of cookies are used:
- Strictly necessary cookies: Required for the Platform to function, including session management and security tokens. These cannot be disabled.
- Functional cookies: Used to remember your preferences and settings, such as language and display preferences.
- Analytics cookies: Used to collect aggregated data on how Players use the Platform, helping padubet identify areas for improvement. This data does not identify individual Players.
Players may configure their browser settings to block or delete cookies; however, disabling strictly necessary cookies may impair Platform functionality, including the ability to log in to your padubet account.
11. Your Data Rights
Subject to applicable law and our legitimate interests in maintaining secure and compliant gaming operations, Players have the following rights in respect of their personal data:
- Right of access: You may request a copy of the personal data padubet holds about you.
- Right to rectification: You may request correction of inaccurate or incomplete personal data.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations.
- Right to restrict processing: You may request that padubet restricts the processing of your data in certain circumstances.
- Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that your data be provided in a structured, machine-readable format.
- Right to object: You may object to processing based on legitimate interests, including direct marketing. You can opt out of marketing communications at any time by updating your account preferences or contacting support.
- Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.
To exercise any of the above rights, please contact padubet support as described in Section 16. We will respond to verified requests within a reasonable timeframe and in any event within 30 days of receipt.
12. Children's Privacy
The padubet Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If padubet becomes aware that personal data has been collected from an underage individual, the relevant account will be immediately suspended and the data deleted in accordance with our data disposal procedures. If you believe an underage individual has registered on the Platform, please contact us immediately at [email protected].
13. Security Measures
padubet implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between Players and the Platform.
- Encryption of sensitive data fields (including financial and identity data) stored in padubet's systems.
- Role-based access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
- Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
- Two-factor authentication options for Player accounts to prevent unauthorised access.
- Incident response procedures for the detection, containment, and notification of data security incidents.
Notwithstanding the above measures, no data transmission over the internet can be guaranteed as completely secure. Players are encouraged to use strong, unique passwords for their padubet accounts and to enable two-factor authentication.
14. Third-Party Links
The padubet Platform may contain references to third-party services (including payment processors and game providers). padubet is not responsible for the privacy practices of such third parties. Players who interact with third-party services are encouraged to review the applicable privacy policies of those parties independently.
15. Policy Amendments
padubet reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to Players via email notification or a prominent notice on the Platform no less than seven (7) days before the changes take effect. The date of the most recent revision is indicated at the top of this Policy. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the updated Policy.
16. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by padubet, please contact us through the following channels:
padubet.lat — This Privacy Policy was last updated on 1 June 2026.